In the first six months of our customer feedback system 89% of our clients, who responded, described our overall service as excellent. 9% described it as very good and the remaining 2% as good.

100% of respondents said that we responded swiftly, we answered all their questions, were friendly, that the job was delivered on time, that they were pleased with their job and that they would recommend us to others.

We must admit to being pretty pleased with the response. Thanks to everyone who has fed back. Below are a selection of additional comments from the feedback.

"Great communication, they care about their customers needs."

"Very professional, speedy & friendly service."

"Top notch service and delivery a day earlier than expected!"

"Very good service from a knowledgeable and professional team at a competitive price. What more could you want?"

"The job was delivered three days early!"

"Fantastic! They were really helpful, prices were very competitive and finished product is professional and was delivered quickly. Will definitely use you again!"

"Continually consistent with high quality work, understanding the clients needs and we are always very happy with the completed product."

"Upstream completed and delivered the job ahead of time even though we gave them a very tight turn round."

"I just wanted to thank you anyway for a fantastic job. I really appreciate the way you have turned this round so quickly - our reports went out today. And the director is really impressed 'We'll definitely use Upstream again'."

"Keep doing what you're doing!"

"An excellent job once more. Many thanks!"

What Upstream means to us!.
SHARE Community has employed Upstream to produce most of its marketing and publicity materials since 2003.  We love working with them.  Upstream staff build up a relationship with their clients and they really understand what we are about.  This means that the designs they produce are right for us almost from first draft.   They're efficient, and can produce quality work much quicker than other companies we've worked with.  Their work is accurate and high quality: there are usually few amendments to be made to proofs that are printer errors.  We like their attitude.  They're patient when we dither or change our minds.  They come to our events and show practical support of our organisation.  Their costs are highly competitive.  In short, we are delighted to recommend Upstream to anyone looking for an excellent and friendly print and design company.

Annie McDowall, Chief Executive
SHARE Community